Fleet PlannerDispatch Modes
Three ways to assign orders to vehicles — from full manual control to fully automatic dispatch.
Co-Pilot (Manual)
Co-Pilot
Full manual control. The dispatcher drags orders onto routes and decides everything — assignment, sequence, timing.
Autopilot
Fully automatic. The system assigns all orders based on zone, capacity, and time windows — no dispatcher intervention needed.
Zone-Based Auto
Hybrid mode. Orders are auto-assigned within their delivery zone, but the dispatcher reviews and confirms before dispatch.
In Co-Pilot mode, the dispatcher has full manual control over order assignment. This is the default mode for companies that want hands-on planning.
How it works
- drag_indicatorDrag and drop — click and hold an order in the left sidebar, drag it to a route card on the right
- swap_vertReorder stops — drag stops within a route to change the delivery sequence
- undoUnassign — drag a stop back to the unassigned list to remove it from a route
- speedReal-time updates — the map, capacity bar, and ETAs update instantly with every change
Autopilot (Auto)
In Autopilot mode, the system handles everything automatically. Orders flow in from Supply Now or BackOffice, and Fleet Planner assigns them to the correct vehicles based on delivery zone, capacity, and time windows.
Autopilot workflow
- inboxOrders arrive — from Supply Now, BackOffice, or API
- auto_fix_highAuto-assignment — system matches orders to DispatchSlots and vehicles
- routeAuto-optimisation — routes are created and stop sequences are optimised
- sendAuto-dispatch — routes are dispatched automatically when the slot deadline is reached
Autopilot is designed for high-volume operations running 50+ routes per day. It eliminates the dispatcher bottleneck and reduces morning planning from 1–2 hours to under 15 minutes.
Zone-Based Auto
Zone-based auto is a hybrid approach that balances automation with dispatcher oversight. Orders are automatically distributed to vehicles within their delivery zone, but the dispatcher reviews and confirms the assignment before dispatch.
How zone-based auto differs
- hexagonAuto within zones — orders are assigned to the vehicle responsible for their zone
- visibilityDispatcher review — assignments are proposed, not final. The dispatcher confirms or adjusts
- editManual overrides — the dispatcher can move orders between routes before dispatching
- routeOptimisation on confirm — route optimisation runs when the dispatcher confirms the plan
| Mode | Best for | Dispatcher role |
|---|---|---|
| Co-Pilot | Small fleets (1–5 vehicles), complex requirements | Full manual control |
| Zone-Based Auto | Mid-size fleets (5–15 vehicles), defined territories | Review and confirm |
| Autopilot | Large fleets (10–20+ vehicles), high volume | Exception management only |