Driver ProReturns Management
Handle two return scenarios directly from the driver's phone: partial reject during delivery and scheduled return pickup. Every return generates a digital return note with Swiss QR-Bill credit reference, synced to the back office instantly.
How Returns Work
Driver Pro supports two return flows that cover every real-world scenario:
Flow A: Partial Reject
- inventory_2Customer inspects on arrival — marks items as accepted or rejected (damaged, wrong item, expired, excess)
- descriptionTwo documents generated — delivery note for accepted items and return note for rejected items
Flow B: Scheduled Return Pickup
- inventory_2Supply Now — customer initiates return request with reason and photos
- hubFleet Planner — manager reviews, approves, and schedules pickup on a route
- local_shippingDriver Pro — driver executes pickup, inspects items, generates return note
- receipt_longBackOffice — credit note issued, reconciled with customer account
Item Checklist
When the customer inspects the delivery on-site, the driver opens the item checklist. Each item from the order is listed with its quantity and weight. The driver marks each item as **Accepted** (green) or **Rejected** (red) with a single tap. A summary bar at the bottom shows progress: how many items are accepted, rejected, and still pending. The "Continue" button activates only when all items are marked.
Reject Reason & Photo
For each rejected item, the driver selects a reason from a configurable list: **Damaged**, **Wrong Item**, **Excess**, **Expired**, or **Other**. If the reason is "Damaged", a photo is required as evidence. The driver can adjust the return quantity and add optional notes. All evidence is geotagged and timestamped.
Partial Delivery Summary
The summary screen shows two groups: accepted items (green section with delivery subtotal) and rejected items (orange section with credit amount). The customer signs once to confirm the transaction. Two documents are generated automatically: a **Delivery Note** for accepted items and a **Return Note** for rejected items.
Return Pickup Stop
When a return request is approved in Fleet Planner, a **Return Pickup** stop appears in the driver's route with a distinct orange marker and icon. The stop card shows the return request ID, approval date, customer's stated reason, and the list of expected items with quantities. The driver taps "Start Pickup" to begin the collection process.
Scan & Inspect Item
For each item, the driver can scan the barcode (using the phone camera) or enter manually — configurable per company. After scanning, the driver inspects the item and selects its condition:
If the condition is "Damaged", a photo is required. The driver can adjust the quantity and add notes. A progress indicator shows how many items have been processed.
Return Pickup Summary
After all items are inspected, the summary shows each collected item with its color-coded condition badge. A condition breakdown summarizes counts by state. The customer signs to confirm that the items have been handed over to the driver. The total return weight is calculated for vehicle capacity tracking.
Return Note & Credit
Upon completion, a **Return Note** is generated automatically with a unique document number. The driver sees a success screen with key metrics: items count, total weight, condition summary, and estimated credit amount. The return note PDF is sent to the customer's email. A credit note will be created in BackOffice within 24 hours, referencing the Swiss QR-Bill standard for payment reconciliation.