Supply NowFrequently Asked Questions
Common questions about Supply Now — setup, pricing, delivery, integrations, and more.
How long does setup take?
Self-service setup can be completed in a few hours for a basic catalog. Assisted onboarding with data migration and custom configuration typically takes 1–2 weeks, depending on catalog size and customization requirements.
Can customers still order by phone?
Yes. Supply Now is an additional channel, not a replacement. Your sales team can continue to accept orders through traditional channels and enter them manually in BackOffice. Over time, most customers naturally migrate to the app because it's faster and more convenient.
How does pricing work?
Each customer or customer group sees their specific prices. You configure individual prices, category-based prices, or base prices in BackOffice. Customers never see the pricing structure — only their applicable price.
Minimum orders & cutoff times
You can configure minimum order weight or value per fulfillment scheme. Cutoff times are set per dispatch slot — for example, "orders must be placed at least 120 minutes before the 6:00 AM dispatch." The system automatically hides unavailable time slots.
Ordering outside delivery hours
The customer can browse the catalog and add items to their cart at any time (24/7). During checkout, they select from available future delivery slots. The system only shows slots that are within your operating calendar and respect cutoff deadlines.
Delivery zones & schedules
Delivery zones are defined geographically (by canton, city, postal code, or custom GeoJSON polygon). Each zone can have its own dispatch slots with independent schedules, vehicles, and capacity limits.
ERP integration
Supply Now integrates with leading ERP and accounting systems through BackOffice, including Bexio, SAP Business One, Microsoft Dynamics, Salesforce, Odoo, HubSpot, and Zoho. Custom integrations are available on request.
Data security
All data is hosted on local servers in Switzerland, encrypted in transit and at rest. The platform is fully compliant with GDPR and Swiss nDSG. A Data Processing Agreement (DPA) is available for all customers.
Multiple users
You can create multiple users with different roles (Admin, Manager, Viewer) under a single customer account. Each user has their own login, preferences, and favorites, while sharing the same order history and catalog.
Returns
Customers can initiate return requests directly from the order detail screen. They select items, specify a reason, and submit. Your team reviews returns in BackOffice, and the customer is notified of the status at each stage.