Booking a vehicle that actually fits the group
A booking says four passengers and two suitcases. The vehicle that shows up seats four and has a trunk for two. On paper that's a match, until someone mentions the extra bag, the fifth passenger who joined last minute, or the wheelchair nobody flagged when the guest called it in.
The problem
Over the phone or through a booking form, a guest states a headcount and maybe a bag count, and that's usually where the detail stops. A dispatcher picking from whichever car is free that hour has no systematic way to check that a sedan can actually hold five people and four suitcases, or that the group includes someone who needs a wheelchair-accessible vehicle.
The mismatch surfaces at the worst possible moment: at the curb, when the driver realizes the trunk won't close, or when a wheelchair user is standing next to a vehicle with no ramp. By then the only options are an awkward renegotiation on the spot or a second vehicle scrambled on short notice, with the pickup already running late.
How 8Move handles it
Transfer Booking's auto-assignment checks each booking against vehicle class, passenger and luggage capacity, and accessibility requirements before assigning a vehicle. It matches the booking with a suitable vehicle instead of selecting whichever car happens to be free. That is fleet management software in practice: matching vehicle capabilities to each booking, rather than assigning whichever car happens to be available.
Dispatchers keep the final say: a booking can be assigned manually or matched automatically by the system. Every vehicle class, from an Economy Sedan to a 50-seat coach, carries its own seat count, luggage limit, and accessibility features, so the booking portal itself never offers a passenger a car that can't take them in the first place.
What this looks like by industry
The same problem reads differently depending on the work. These are the segments it hits hardest.