Supply NowReturns Management
Customers initiate product returns directly from the app with a simple, tracked workflow.
How Returns Work
From the order detail screen, customers can:
- Select items to return with reason and photo evidence
- Choose a preferred pickup date and time window
- Submit the return request for supplier approval
- Track the status from submission to credit note
The supplier reviews and processes return requests through Fleet Planner. Once approved, a return pickup stop is automatically added to a driver's route.
Return workflow
- assignment_returnCustomer selects items — adds photos, and submits return request
- rate_reviewManager reviews — the request in Fleet Planner
- check_circleManager approves — and schedules pickup with driver
- local_shippingDriver picks up items — and generates return note
- receipt_longCredit note issued — with Swiss QR-Bill reference
Select Items to Return
From the order history, select the items you want to return. Specify the quantity and reason for each item: Damaged, Wrong Item, Excess, Expired, or Other.
Add Photos & Details
Attach photo evidence for damaged items, add a comment, and choose your preferred pickup date and time window. Photos help the supplier process your request faster.
Request Submitted
Once submitted, you receive a return request ID and a clear overview of what happens next. The supplier's manager will review your request and you'll be notified when it's approved.
Status Tracking
Track your return request through every stage: Submitted, Approved, Pickup Scheduled, Picked Up, and Credit Issued. You receive push notifications at each transition.
Credit Note
When the return is processed, a credit note is issued automatically with a Swiss QR-Bill reference. Download the PDF or view it in your documents section. The credit is applied to your next invoice.