Does 8Move reconcile M-Pesa and mobile money alongside cash?

Back Office records M-Pesa reference numbers at collection and reconciles mobile money receipts against invoice values in the daily AR close.

Can the WhatsApp ordering bot operate in Swahili?

The bot can be configured for Swahili-language ordering — retailers text in Swahili and receive order confirmations in Swahili.

How does 8Move plan mixed urban and rural delivery routes?

Fleet Planner builds a single dispatch wave covering both high-density urban stops and longer rural routes — route time and distance are balanced across the driver pool.

How quickly can new SKUs be added to the product catalog?

New SKUs are added in Back Office and available across all channels immediately — pricing rules and catalog visibility are configured per customer segment.

Is 8Move available with East African implementation support?

8Move onboarding includes local implementation support. The pilot phase (4–6 weeks) is supported by a dedicated implementation team.

Distribution — East Africa

Come aiutiamo

Back Office reconciles M-Pesa and mobile money collections alongside COD — the daily cash report covers all payment types in a single view. Fleet Planner handles mixed urban and rural routes in a single dispatch wave. SupplyNow's WhatsApp bot can be configured for Swahili-language ordering.

Sfide del settore

Common obstacles and pain points that organizations in this industry encounter in their daily operations and growth.

M-Pesa and mobile money payments are standard in Kenya — distributors who cannot reconcile mobile money alongside cash fall behind in collections

Nairobi's expanding city boundaries require route planning that covers both dense urban routes and longer peri-urban and rural routes in a single wave

Swahili-language communication is expected for field reps and customer-facing tools — English-only systems create unnecessary friction

East African FMCG growth is driven by young urban consumers shifting to packaged goods — distributors need to onboard new SKUs quickly

Domande frequenti

Answers to the most common questions about how 8Move serves the distribution — east africa industry.