Does the mobile ordering app work without internet?

Yes. Supply Now downloads your full product catalog, customer pricing, and order history to the device. Field reps can browse, build, and submit orders completely offline. Orders sync automatically when the connection is restored.

Can field reps see customer-specific pricing?

Yes. Each field rep logs in with their account and sees only the customers they manage, with the correct per-customer negotiated prices for each one.

Does the app support multiple languages?

Supply Now supports 7 languages including English, French, German, Italian, Spanish, Portuguese, and Arabic. Field reps can use the app in their preferred language regardless of the customer's language.

Mobile Ordering App for Field Sales: Key Features

Mobile Ordering App for Field Sales: Essential Features

Field sales representatives spend their days at customer sites. They need to check stock, quote prices, and place orders in real time — often in warehouses, cold storage facilities, or rural locations with poor connectivity. A mobile ordering app designed for field sales must handle all of this reliably.

The Core Challenge: Connectivity

The biggest failure point for field sales apps is connectivity dependence. An app that requires a strong internet connection to browse the catalog or place orders fails the moment a rep enters a warehouse basement, a rural factory, or an underground parking lot.

Supply Now solves this with full offline functionality: the catalog, pricing, and customer data sync to the device in advance, so reps can work anywhere.

Must-Have Features for Field Sales Mobile Apps

1. Offline Catalog and Pricing

The entire product catalog, customer-specific pricing, and availability data must be accessible without internet. Orders placed offline sync automatically when connectivity is restored.

2. Barcode Scanning

Reps at customer warehouses can scan barcodes on existing stock to quickly add reorder items to a new order. This is dramatically faster than searching by product name.

3. Order History and Reorder

Display the customer's last 10 orders with one-tap reorder capability. Most field sales orders are repeat purchases — the app should make that as fast as possible.

4. Real-Time Stock Check (When Online)

When connectivity is available, the app should show live inventory levels. This prevents reps from selling products that are out of stock.

5. Photo and Note Capture

Field reps often need to capture damaged goods, delivery photos, or notes for specific orders. Built-in photo capture tied to the order prevents lost information.

6. Instant Back-Office Sync

Orders placed in the field must appear in BackOffice within seconds of submission, so warehouse staff can begin picking immediately.

What Separates Good from Great

The difference between a frustrating and an excellent field sales app is often UX details:

Quick search: Find any product by name, SKU, or barcode in under 2 seconds
Fast checkout: Complete an order in under 60 seconds for a repeat customer
Print or email receipt: Customers want confirmation on the spot

Deployment and Onboarding

Field sales reps typically require 30–45 minutes of training to become proficient. The key is to keep the core workflow (find product → add to order → confirm) as simple as possible.