Available

Passenger Transport Suite

Bookings, drivers and vehicles for people-moving operators.

Overview

Passenger transport is sold as a time guarantee and delivered as a dispatch problem. Bookings arrive from a hotel, an agency portal and a direct phone call, each in its own format. A flight lands late and the rest of the day has to be rebuilt. A price has to account for distance, waiting time, vehicle class and the agency's cut. Most operators hold this together with a shared calendar and a messaging group, which works until volume grows.

The Passenger Transport Suite replaces that with one diary and one set of rules. Transfer Booking receives direct, agency and partner reservations into the same schedule and prices them the same way every time. Driver Pro carries the current version of each job to the vehicle, so a reassignment reaches the driver without a phone call. Fleet Planner sequences the day when several vehicles share it.

A booking moves through the same sequence end to end: it lands with its passenger, pickup, drop-off and vehicle requirements attached, gets priced against the applicable rate card, lands on the schedule for the right vehicle class, gets assigned to a driver, and closes out with a completion record that feeds billing. Nothing in that chain needs a phone call once the booking itself is in the system.

Not every booking has one person on both ends of it. A travel agency books a transfer for a guest who never sees an invoice, a hotel books on behalf of someone staying there, and a corporate account books trips its employees take but never pays for directly. The suite keeps booker, passenger and payer as separate roles on the same reservation, so contract rates and consolidated invoicing apply correctly regardless of who actually made the booking.

Who It's For

Airport transfer companies, shuttle operators, limousine services, and coach fleets.

What Problems Does This Suite Solve?

Key challenges that businesses in this sector face, and that this suite is designed to address effectively.

Bookings arrive by phone, email and several partner portals with no single diary
One late flight rearranges the whole day's dispatch by hand
Vehicle availability shifts through the day, and one cancellation can leave several bookings unassigned
Direct passengers, hotels, agencies and corporate accounts all need different pricing rules applied correctly
Passenger and vehicle requirements, luggage, child seats, accessibility, get lost between booking and dispatch
The person who books a trip, the person who takes it and the person who pays for it are often three different parties

Key Benefits

Measurable outcomes and advantages that organizations gain by implementing this integrated suite solution.

One booking diary

Direct, agency and partner bookings land in the same schedule under the same rules.

Dispatch that follows the day

Reassign a job and the driver's app updates with pickup, passenger and price.

Fair pricing built in

Every fare accounts for distance, waiting time, vehicle class, and the agency's cut automatically, instead of a dispatcher working it out by hand each time.

Built for B2B operations

Booker, passenger and payer stay separate on the same reservation, so agency and corporate billing comes out right without manual reconciliation.

Passenger and vehicle requirements travel with the booking

Luggage, child seats, accessibility needs and vehicle class stay attached to the job from booking through dispatch, so nothing gets lost in a phone handoff.

Frequently Asked Questions

Frequently asked questions about the Passenger Transport Suite suite, covering pricing, setup, and supported workflows.

Fleet Planner sequences the day across every vehicle in the fleet, so bookings get assigned to the right vehicle without a dispatcher juggling a shared calendar.

The same pricing rules apply either way, with the agency's cut factored in automatically, so a direct and an agency booking for the same trip are priced consistently.

Yes. The suite tracks each as a separate role on the reservation, so an agency can book for a guest and a corporate account can be billed without either party needing to match the others.

They're attached to the booking itself and travel with it through scheduling and dispatch, so the assigned vehicle and driver already have that information before pickup.

Booking, pricing against the applicable rate card, scheduling, driver and vehicle assignment, dispatch, pickup and completion, then billing, all without leaving the same system.

The booking's pickup time updates and the affected driver's job reflows automatically, instead of a dispatcher manually rebuilding the rest of the day's schedule around one late flight.