Available

Field Services Suite

Manage mobile teams, service visits, and field operations across Switzerland.

Overview

Field service companies have to coordinate people rather than simply vehicles. Every day brings a changing combination of customer appointments, technician skills, locations, travel times, service requirements, and promised response times. Dispatchers need to decide not only who is available, but who has the right skills for each job and how that assignment affects the rest of the day's schedule.

The 8Move Field Services Suite connects dispatching, mobile workers, service documentation, and back-office operations in one workflow. Fleet Planner gives coordinators a shared view of jobs, routes, technicians, and availability, while Driver Pro and InField give field workers the information and digital tools they need at the job site. This replaces the combination of phone calls, spreadsheets, paper job sheets, and disconnected mobile tools that can leave the office several steps behind what is actually happening in the field.

Swiss field service organizations have additional operational complexity. Teams may work across German-, French-, and Italian-speaking regions, while working-time and employment requirements such as the Swiss Labour Act (ArG) add another layer to workforce planning. A missed appointment, technician absence, unexpected job duration, or urgent service request can affect several later visits, so dispatchers need to be able to adjust assignments without losing sight of the complete day's workload.

The work at the customer site is just as important as getting the technician there. Service checklists, photos, signatures, failure information, and completion details need to be captured while the job is being performed rather than reconstructed from notes later. The mobile workflow can continue offline and synchronize when connectivity returns, allowing field workers to complete their work even in areas with weak or unavailable signal.

Once the job is completed, the operational record should already contain the information the office needs. Digital service reporting can be generated from the completed job and sent to the customer, reducing the gap between field execution and administration. Instead of waiting days for paper job sheets to return before an invoice can be prepared, the completed service can move directly into the next back-office step.

Key Metrics

+2.3

Additional jobs per technician each week (avg)

Instant

Invoicing, down from 2–3 days

Offline

Mobile app works without a signal

Who It's For

Swiss field service companies, maintenance providers, installation teams, facility service companies, repair businesses, and other mobile workforce operators.

What Problems Does This Suite Solve?

Key challenges that businesses in this sector face, and that this suite is designed to address effectively.

Dispatchers assign technicians manually without considering skills, location, and availability together
Travel time between jobs makes daily schedules unpredictable and reduces productive field hours
Technicians lack current job information and rely on calls, messages, or paper work orders
Service documentation is delayed, incomplete, or recorded differently by each field worker
Customer communication is fragmented when appointment status and completion information stay in separate systems
Paper-based job reports create a delay between completed work and invoicing

Key Benefits

Measurable outcomes and advantages that organizations gain by implementing this integrated suite solution.

Smarter technician dispatching

AI-driven dispatching can match technicians to jobs based on skills, location, and availability, helping coordinators make better assignments across the day.

Mobile-first field operations

Technicians can access job information and complete their work from a smartphone, including checklists, photos, signatures, and other service documentation.

Standardized service documentation

Digital checklists and structured job workflows help technicians follow a consistent process and give the office a complete record of what happened at the customer site.

Faster customer reporting

Completed jobs can generate service reports for customers immediately rather than waiting for paper job sheets to return to the office.

Works even without signal

The mobile workflow can continue operating offline, with data synchronized when connectivity becomes available again. This is particularly useful for field teams working in locations where mobile coverage is unreliable.

Frequently Asked Questions

Frequently asked questions about the Field Services Suite suite, covering pricing, setup, and supported workflows.

Yes. The Field Services Suite supports AI-driven dispatching that considers technician skills, location, and availability when matching field workers to jobs.

Yes. The mobile workflow works offline, allowing field workers to continue accessing routes and job information and recording service activity when there is no signal. The information is synchronized once connectivity returns.

Yes. The mobile workflow supports digital checklists, photo documentation, and customer signatures as part of the completed service record.

Yes. The Suite supports automatically generated service reports that can be sent to customers when a job is completed, reducing the delay between field work and customer documentation.

Yes. The Suite is positioned specifically for Swiss field service operations, including organizations managing multilingual teams and the additional workforce-planning requirements associated with Swiss labour regulations.

A service request enters the operational workflow, the appropriate technician is assigned based on the job and available resources, the technician receives the job through the mobile workflow, the work is completed with the required checklist and documentation, and the completed service record moves into customer reporting and the next back-office step.