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Cold Chain Suite

Temperature-controlled deliveries, vehicles and operations in one connected workflow.

Overview

In a temperature-controlled load, the evidence matters as much as the delivery. A shipment can arrive on time and still be a failed delivery if the temperature was wrong, the vehicle lacked the right refrigeration, or the receiving window was missed. When a rejection or a claim arrives weeks later, the answer usually lives in a paper log in a folder, if it was written down at all.

The Cold Chain Suite attaches the evidence to the delivery record itself. Driver Pro captures temperature readings and photos at each stop, so every drop carries its own proof. Fleet Planner sequences routes around time out of refrigeration rather than distance alone, matching each order to a vehicle with the right capacity and refrigeration capability. Back Office keeps the record retrievable when an audit or a claim asks for it, months after the vehicle came back.

A delivery moves through the same sequence end to end: the order arrives with its temperature requirements and handling instructions, Fleet Planner assigns it to a suitable refrigerated vehicle, Driver Pro records the temperature and proof at drop-off, and Back Office files the result against that shipment for the next audit or billing step.

Cold-chain operations also depend on exceptions. A refrigerated vehicle becomes unavailable, a delayed route pushes a delivery past its receiving window, or a reading comes back out of range. Fleet Planner can reassign the affected deliveries to another suitable vehicle without losing the temperature and handling requirements attached to each one.

Who It's For

Food distributors, pharmaceutical distributors, refrigerated transport operators, wholesalers, manufacturers, and other businesses managing temperature-controlled deliveries.

What Problems Does This Suite Solve?

Key challenges that businesses in this sector face, and that this suite is designed to address effectively.

Orders have different temperature, handling and delivery-window requirements that must reach the dispatcher and driver correctly
A refrigerated vehicle becomes unavailable and several planned deliveries need to be reassigned
A delayed route can cause a delivery to miss its receiving window and disrupt the rest of the day's schedule
Dispatchers need to match vehicles and drivers to deliveries without relying on separate spreadsheets or calendars
Changes to an order or delivery requirement can get lost when information is passed between the office, warehouse and driver
One failed or rejected delivery can create additional work for dispatch, customer service and billing

Key Benefits

Measurable outcomes and advantages that organizations gain by implementing this integrated suite solution.

Delivery requirements stay with the job

Temperature requirements, delivery windows and handling instructions remain attached to the order through scheduling and dispatch, so the driver receives the information needed to complete the delivery.

Refrigerated vehicles are planned with the deliveries

Dispatch can plan work around vehicle availability and the requirements of each delivery instead of assigning jobs first and discovering vehicle constraints later.

Changes stay inside the schedule

When a vehicle becomes unavailable or a delivery time changes, the schedule can be adjusted without rebuilding the entire day's plan manually.

One operational view

Orders, vehicles, drivers and delivery schedules are managed in the same workflow, giving dispatchers one place to coordinate temperature-controlled operations.

Fewer manual handoffs

The current job information moves from order to schedule to driver without repeated phone calls, messages or manual copying between systems.

Frequently Asked Questions

Frequently asked questions about the Cold Chain Suite suite, covering pricing, setup, and supported workflows.

Each order carries its own temperature requirement through scheduling and dispatch, so the system only offers vehicles capable of holding that range and the driver sees it on the job before loading.

Yes. Vehicle capacity and refrigeration capability are checked against each delivery's requirements during scheduling, so a job only lands on a vehicle that can actually carry it.

The deliveries assigned to that vehicle are flagged automatically, and dispatch reassigns each one to another vehicle whose capacity and refrigeration match that delivery's requirements.

The schedule reflects the new window and dispatch can see which other deliveries are affected, instead of finding out only when a driver calls in.

Yes, temperature requirements, delivery windows and handling instructions travel with the job to the driver's app, so nothing has to be repeated over the phone.

An order arrives with its temperature and handling requirements, a suitable vehicle and route are selected, the driver receives the job details, the delivery is completed, and the result is recorded for billing, all in the same system.