Driver Management

Profile information

• personPersonal details — Name, photo, phone, email, preferred language
• directions_carAssigned vehicle — Class, plate number, capacity, accessibility features
• verifiedLicenses & certifications — Driving license category, passenger transport permit, first aid
• starRating — Average passenger rating (1–5 stars) from completed trips
• bar_chartPerformance — Trips completed, on-time rate, acceptance rate, cancellation rate

Qualifications & tags

• diamondVIP-certified — Trained for luxury and high-profile passenger service
• accessibleWheelchair-trained — Certified to operate ramp-equipped vehicles
• medical_servicesNEMT-qualified — First aid and patient transport certification
• schoolSchool transport — Background-checked and child safety trained
• languageLanguages — Spoken languages for international passenger segments

• calendar_monthWeekly schedule — Recurring shifts (Mon–Fri 06:00–18:00, Sat 08:00–14:00, etc.)
• edit_calendarDate overrides — Block specific dates (holidays) or add extra shifts
• toggle_onReal-time toggle — Driver goes online/offline instantly via app
• timerBreak management — Scheduled breaks that block new assignments during rest periods
• warningMax hours enforcement — Prevents over-scheduling beyond legal driving limits

Communication channels

• chatIn-app chat — Real-time messaging between dispatcher and driver within booking context
• callOne-tap call — Driver calls passenger with number masking for privacy
• campaignBroadcast messages — Dispatcher sends announcements to all drivers or filtered group
• notificationsPush notifications — Automated alerts for booking changes and schedule updates
• smsSMS fallback — Critical notifications sent via SMS when driver is offline

Privacy & compliance

• shieldPhone masking — Passenger and driver never see each other's real numbers
• historyMessage logging — All messages and calls logged for dispute resolution
• deleteAuto-purge — Communication history auto-purged after configurable retention period