Transfer Booking
Core Feature
Driver Management
A driver's VIP certification, wheelchair training, and languages spoken all live on one profile — so auto-assignment can match a NEMT trip to someone actually qualified for it, not just someone free.
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Driver Profiles
Profile information
- personPersonal details — Name, photo, phone, email, preferred language
- directions_carAssigned vehicle — Class, plate number, capacity, accessibility features
- verifiedLicenses & certifications — Driving license category, passenger transport permit, first aid
- starRating — Average passenger rating (1–5 stars) from completed trips
- bar_chartPerformance — Trips completed, on-time rate, acceptance rate, cancellation rate
Qualifications & tags
- diamondVIP-certified — Trained for luxury and high-profile passenger service
- accessibleWheelchair-trained — Certified to operate ramp-equipped vehicles
- medical_servicesNEMT-qualified — First aid and patient transport certification
- schoolSchool transport — Background-checked and child safety trained
- languageLanguages — Spoken languages for international passenger segments
Availability
- calendar_monthWeekly schedule — Recurring shifts (Mon–Fri 06:00–18:00, Sat 08:00–14:00, etc.)
- edit_calendarDate overrides — Block specific dates (holidays) or add extra shifts
- toggle_onReal-time toggle — Driver goes online/offline instantly via app
- timerBreak management — Scheduled breaks that block new assignments during rest periods
- warningMax hours enforcement — Prevents over-scheduling beyond legal driving limits
| Status | Color | Accepts bookings? |
|---|---|---|
| Online | Green | Yes — available for new assignments |
| On trip | Blue | No — currently serving a passenger |
| On break | Orange | No — resting, next available time shown |
| Offline | Grey | No — off-duty |
Payroll
- scheduleHours worked — Tracked automatically from shift start to end
- paymentsPayout calculation — Per-hour rate, per-trip rate, or a mix — configurable per driver
- downloadExport — Monthly payroll summary for accounting or payroll software
Driver Pro Integration
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Booking notifications
New bookings arrive as push notifications with accept/decline flow
navigation
Turn-by-turn navigation
Built-in navigation to pickup and drop-off locations
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Status updates
One-tap status transitions: En route, Arrived, Picked up, Completed
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Trip history & earnings
Completed trips, earnings summary, and performance stats
In-App Communication
Communication channels
- chatIn-app chat — Real-time messaging between dispatcher and driver within booking context
- callOne-tap call — Driver calls passenger with number masking for privacy
- campaignBroadcast messages — Dispatcher sends announcements to all drivers or filtered group
- notificationsPush notifications — Automated alerts for booking changes and schedule updates
- smsSMS fallback — Critical notifications sent via SMS when driver is offline
Privacy & compliance
- shieldPhone masking — Passenger and driver never see each other's real numbers
- historyMessage logging — All messages and calls logged for dispute resolution
- deleteAuto-purge — Communication history auto-purged after configurable retention period
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