How are drivers assigned to a job?

In manual mode the system ranks available drivers by proximity, rating, and schedule fit, and the dispatcher confirms one. In automatic mode the job is sent straight out with an accept-or-decline window and moves to the next driver if it is declined.

Does the board show driver status in real time?

Yes: every driver carries a status (available, en route, on trip, offline) and the board updates without being reloaded.

Does it stop a vehicle or driver being double-booked?

Conflicts are detected at assignment time, and driver availability is held as recurring shifts, so the scheduler refuses assignments that go past the driving limits you configure.

How is this different from taxi dispatch software?

Taxi dispatch is built for on-demand hailing a few minutes ahead. This is built for work booked days or months ahead, where contract rates, partner billing, and a schedule that gets rearranged rather than filled are the core of the job.

What does the passenger see when dispatch changes something?

Updates go out by email, SMS, WhatsApp, push, or in-app message, with live tracking from driver assignment to drop-off.

Transfer Dispatch Software

How We Help

The Dispatcher Dashboard puts bookings, driver locations, availability, and overdue jobs on one screen that updates itself. Assignment runs in two modes: manual, where the system ranks available drivers by proximity, rating, and schedule fit and the dispatcher confirms one; or automatic, where the job goes straight out with an accept-or-decline window and escalates to the next driver when it is declined. Driver status is colour-coded from available through en route to on trip, conflicts are flagged before they reach a passenger, and every assignment is logged for audit. Passengers hear about a change through five notification channels rather than a callback from the office.

Overview

Dispatch is where a transfer operation either holds together or comes apart. Ten jobs a day fit in a notebook. Forty, arriving by phone, email, WhatsApp, and a booking form, split across three dispatchers and two spreadsheets, do not.

The work itself is not complicated: know every job, know every driver, put the right one on the right job, tell the passenger. What breaks is visibility. A dispatcher who has to open three tabs and make a phone call to answer "who is free at four?" will eventually put the same car on two jobs, and the first person to notice will be a passenger standing outside an airport.

Industry Challenges

Common obstacles and pain points that organizations in this industry encounter in their daily operations and growth.

Bookings arrive through the portal, the phone, email, and messaging apps, and nobody can plan against a queue spread across four places.

Answering "who is free at four?" takes a phone call, which is how the same vehicle ends up on two jobs.

A declined job goes unnoticed until the pickup window is already tight, because nobody is watching for declines.

When an assignment changes, the passenger, the driver, and whoever booked all need to hear it, and that is exactly what gets skipped when the pressure is on.

Frequently Asked Questions

Answers to the most common questions about how 8Move serves the transfer dispatch software industry.