Non-Emergency Medical Transport (NEMT) Software

How We Help

Vehicle classes carry their own accessibility data — wheelchair ramp type, secured wheelchair positions, stretcher capacity — so the booking wizard only offers vehicles that actually fit, and a missing accessibility flag is caught before the trip reaches the dispatcher. Driver profiles track wheelchair training and NEMT/first-aid certification, so auto-assignment matches a patient to someone actually qualified, not just someone free. Hospital booking mode lets a care coordinator book on a patient's behalf with the same live tracking and automatic invoicing as any other ride.

See the Transfer Booking documentation

Overview

A non-emergency medical transport trip carries a patient who needs more than a seat — a wheelchair space, a stretcher-capable vehicle, or a driver certified in first aid, decided before the vehicle is picked. A booking that doesn't capture this up front turns into a dispatcher finding out at the curb that the assigned car has no ramp.

The booking itself is usually made by someone other than the passenger — a hospital, a care coordinator, or a family member — for a patient who may not be able to confirm details by phone. What matters is that the right vehicle and a qualified driver get matched automatically, not caught as an exception after the fact.

Industry Challenges

Common obstacles and pain points that organizations in this industry encounter in their daily operations and growth.

A wheelchair or stretcher requirement decided at booking time has to actually filter which vehicles can be assigned — a generic vehicle list lets a driver arrive without the right equipment.
The person booking — hospital staff, a care coordinator, a family member — usually isn't the passenger, so confirmations and live status have to reach someone who isn't in the vehicle.
Not every driver is trained or certified for patient transport, and assigning one who isn't turns into a liability problem, not just a service one.
Healthcare billing needs a consolidated, itemized invoice per patient or per contract, not a stack of individual ride receipts someone reconciles by hand.

Related Solutions

Operational problems 8Move solves for teams working in non-emergency medical transport (nemt) software.

Two jobs, one car: how double-booking happensA fleet has one wheelchair-accessible van, and two NEMT bookings both need it the same afternoon. The conflict shows up when the second booking is made, not when a driver arrives at the wrong address.

Frequently Asked Questions

Answers to the most common questions about how 8Move serves the non-emergency medical transport (nemt) software industry.

Yes — vehicle classes carry their own accessibility data, and the booking wizard only offers vehicles that match the flagged requirement.

Most often a hospital, a care coordinator, or a family member books on the patient's behalf, and confirmations and live tracking go to whoever booked, not only the passenger.

Driver profiles track wheelchair training and NEMT/first-aid certification, and auto-assignment only matches a patient to a driver who carries that certification.

Hospital and care-coordinator accounts receive a consolidated, itemized invoice per patient or per contract instead of separate receipts per ride.

The booking flow runs on the same underlying system, but NEMT ties vehicle accessibility and driver certification to each trip as a hard requirement, not an optional note.