Hotel Shuttle Software

How We Help

Transfer Booking gives each hotel its own way in. A concierge books through a partner portal at the hotel's agreed rates, or the hotel embeds a booking widget on its own site, or its property management system calls the API directly. Every booking is attributed to that hotel with commission tracking and separate reporting, and completed rides are aggregated into one statement per period instead of invoiced ride by ride. The booking record keeps who booked, who travels, and who pays apart, and the guest gets confirmations and live status by email, SMS, WhatsApp, or push.

Overview

A hotel judges a transfer partner on one thing: how much work the concierge has to do. If booking a guest car means an email to a dispatcher and a wait for confirmation, the desk keeps the number of whoever answers fastest that morning rather than the operator with the better fleet.

For the operator, hotel work is steady volume with awkward paperwork. The guest rides, the hotel books, and sometimes a third party pays. Reconciling that at month end from a stack of individual rides is where the margin quietly goes.

Industry Challenges

Common obstacles and pain points that organizations in this industry encounter in their daily operations and growth.

Concierge desks send requests by phone and email at the moment the guest asks, and any delay in confirming sends the next booking to another operator.
The guest, the hotel, and the payer are often three different parties, and a per-ride invoice trail loses track of which is which.
Hotels expect their negotiated rate to apply on its own, not to be requoted on every call.
A confirmation the front desk forwards to a guest represents the hotel as much as the operator, so an internal-looking dispatch note is a problem.

Frequently Asked Questions

Answers to the most common questions about how 8Move serves the hotel shuttle software industry.