FMCG Distribution

How Does 8Move Help?

SupplyNow captures orders from seven channels into one pipeline: WhatsApp bot, web app, mobile app, field-rep tablet, phone operator, bulk specs, and AI chat on site. Before any truck moves, the coverage report shows what is stock-covered, what is production-covered, and what remains uncovered. DriverPro collects proof of delivery in three forms: signature, photo, and GPS stamp. The CEO dashboard shows revenue projection, fulfilment status, and pipeline health: live, not a day behind.

Overview

FMCG distributors sell through more channels than almost any other sector: direct sales reps, van sales, WhatsApp orders, phone orders, and increasingly a web or app storefront for repeat buyers. Each channel is often run by a different team with its own spreadsheet or messaging thread, so stock gets double-booked, a promotion applied by one rep never reaches another, and the business only finds out demand is shifting once a warehouse runs short.

8Move brings these channels into one order pipeline instead of replacing any of them. SupplyNow centralizes what comes in — web, mobile, WhatsApp, field-rep tablets, phone orders, bulk specifications, and AI chat — against a single stock and pricing engine, so a promotion or a stock-out is visible the same way regardless of which channel the order came through. DriverPro, the driver app that closes the loop on the delivery side, collects proof of delivery and cash, and feeds route data back into the same system a dispatcher and a CEO are already looking at.

What Challenges Does This Industry Face?

These are the day-to-day problems 8Move is built to solve for teams in this industry.

Orders taken verbally or via WhatsApp threads, not logged, not tracked, impossible to audit
Dispatcher has no visibility of truck contents before departure
CEO cannot confirm whether demand is growing, no unified data across channels and regions
Returns and claims escalate to management because there is no structured claim flow
Pricing errors occur when reps apply promotions from memory rather than a live rules engine
Van-sales drivers carry physical stock and collect cash on the route, but reconciliation against the central ledger only happens once they return, by which time a shortfall is hard to trace back to a specific stop

Frequently Asked Questions

Answers to the most common questions about how 8Move serves the fmcg distribution industry.

No. 8Move sits alongside ERP (SAP, Epicor, Dynamics, custom) and handles the operational front: order capture, pricing, dispatch, driver app, and POD. Data syncs bi-directionally via standard APIs.

Phase 0 pilot: one business unit, one product line, one region — goes live in 4–6 weeks. Each subsequent phase is gated on the previous phase's actual ROI.

Web app, mobile app, WhatsApp/SMS bot, field-rep tablet, phone operator console, bulk specification upload, and AI chat on site. All seven write into the same order pipeline.

COD gets captured the moment the driver hands over the goods — signature on screen, amount logged, timestamp and GPS attached automatically. That collection shows up in Finance's live view as soon as the route closes, no end-of-day reconciliation needed.

DriverPro works fully offline: navigation, order records, and POD capture function without internet and sync automatically when connectivity returns.

The coverage report checks each order line against current stock, confirmed production, and safety threshold before it's accepted, splitting what's stock-covered, what's production-covered, and what's still uncovered. A rep sees that before confirming a quantity, not after the truck is already loaded.

Promotions and price lists live in one rules engine that every channel reads from — web, mobile, WhatsApp, and the field-rep tablet. A rep can't apply a discount from memory because the system applies the current rule automatically when the order is placed.