Driver ProCore Feature
Failure & Returns
When deliveries cannot be completed, report structured failure reasons and handle return pickups directly from the app. Dispatch is notified instantly.
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Failure Reasons
When a delivery cannot be completed, drivers select from a configurable list of failure reasons: "Customer not available", "Wrong address", "Refused delivery", "Access blocked", and more. Each reason can require a photo or note for documentation.
failure-reason↗ Open
Return Pickup
For stops that include return pickups, drivers handle both delivery and collection in a single visit. The app separates delivery items from return items with clear visual distinction.
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For detailed partial reject, scheduled return pickup, item inspection, and return note generation, see the dedicated Returns Management page.
return-pickup↗ Open